Case study

One procurement platform across regions.

How a Fortune 500 global alcohol distributor rolled out SAP Ariba Sourcing across 8,000+ employees and contractors, navigating diverse regions, stakeholders, and legacy systems.

Beverage manufacturing and distribution8,000+ users, globalDelta led change management and adoption strategy.

The situation.

The client set out to implement SAP Ariba Sourcing to streamline supplier onboarding, tighten compliance, and standardize procurement processes across the enterprise. The size of the population made the adoption challenge real on its own: 8,000+ employees and contractors, each needing to work differently on a system they'd never used, in regions with different legacy tooling, different vendor relationships, and different levels of readiness for a global standard.

Without a deliberate change strategy, the risk profile was clear. Regional teams would revert to workarounds, procurement policy would drift, and the platform's value would stall in the gap between deployment and adoption.

What we did.

Delta led a targeted change strategy built around three anchors: clear messaging, hands-on enablement, and structured leadership engagement.

Communications ran creative and modular. Teaser videos and visual aids seeded curiosity ahead of key milestones. Global-to-regional messaging kept teams aligned on the “why” while regional communications translated the “what” into local context.

Training was designed by user role, not audience segment. Buyers, requesters, and approvers each got materials matched to their actual system interactions, delivered through hands-on formats and reinforced with searchable job aids.

Leadership engagement ran continuously. Executive briefings and tailored regional communication plans equipped leaders to champion the change from within their organizations, not defer it to a project team.

Post-launch support closed the loop. Open office hours, a dedicated help form, and a rapid feedback channel kept issues visible and resolvable in real time.

What changed.

8,000+ employees and contractors

adopted the new sourcing platform across multiple regions, with a global procurement standard replacing fragmented regional practices.

Legacy system integration

delivered without workflow disruption, so procurement kept moving through cutover.

Communication improved across teams. System integration held. User adoption stuck. And the platform delivered a scalable procurement solution aligned with the company's global sourcing goals, not just its go-live schedule.

Delta capabilities on this engagement.

Organizational Change ManagementStrategic communicationsStakeholder engagementERP implementation support